Front Desk Patient Care Advocate

Claremedica Health Partners; Town of Florida (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

The Patient Care Concierge at Claremedica Health Partners in Palm Beach Gardens, FL, serves as the first point of contact for patients, delivering exceptional service, greeting visitors, scheduling appointments, and coordinating with medical staff to ensure smooth front-office operations.

You will manage registrations, check-ins/outs, verify insurance data, handle phone calls, maintain schedules, and uphold patient confidentiality while supporting a friendly, efficient healthcare experience.

Qualifications

• High School Diploma, GED, or equivalent combination of education and/ or experience.
• Minimum 1 year of work experience in a medical clinic or prior customer service experience.
• BLS preferred.
• Exceptional oral and written communication skills, time management skills and organizational skills.
• Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
• Mindset focused on resolving problems for patients and achieving team goals.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.
• Proficiency with Microsoft Office and typing at least 40 WPM.

Responsibilities

• Interact with patients and visitors in a polite and friendly manner.
• Enthusiastically greet every guest that enters our center.
• Responsible for preparing new patient registration, patient check-in, and patient check-out.
• Answer all phone calls professionally and courteously, taking detailed and accurate messages.
• Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
• Verify patient demographic-related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
• Verify each patient is scheduled for the proper appointment types.
• Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
• Scan all necessary documents into our EMR system.
• Monitor and process incoming faxes.
• Restock office supplies as needed and maintain inventory log.
• Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
• Maintains the confidentiality of patients’ personal information and medical records.
• Participates in daily/weekly huddles.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Communication

Time management

Organizational skills

Customer service

Typing 40 WPM

Bilingual (plus)

HIPAA knowledge

ms office

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office Suite

Word

Excel

Outlook

Job description

The Patient Care Concierge at Claremedica Health Partners in Palm Beach Gardens, FL, serves as the first point of contact for patients, delivering exceptional service, greeting visitors, scheduling appointments, and coordinating with medical staff to ensure smooth front-office operations.

You will manage registrations, check-ins/outs, verify insurance data, handle phone calls, maintain schedules, and uphold patient confidentiality while supporting a friendly, efficient healthcare experience.