Patient Care Concierge: Front Desk & Patient Advocate

Claremedica; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Claremedica is seeking a Patient Care Concierge to be the first contact for patients, handling registration, check-in/out, and front-office operations. You will coordinate with medical staff to deliver excellent patient care and manage calls and records with empathy and precision.

The role emphasizes patient advocacy, strong communication, and the ability to maintain confidentiality while working in a fast-paced clinic environment in Fort Lauderdale, FL.

Qualifications

• High School Diploma, GED, or equivalent combination of education and/ or experience.
• A minimum of 1 year of work experience in a medical clinic or prior customer service experience.
• BLS preferred.
• Exceptional oral and written communication skills, time management skills and organizational skills.
• Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Ability to act calmly in busy or stressful situations.
• Demonstrated strong listening skills.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other software. Must be able to type at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively within role independently and with other team members.
• Detail-oriented to ensure accuracy of reports and data.
• Proficiency with the ability to problem solve, multitask, and carry out instructions.
• Ability to read, write and effectively communicate in English. Bilingual is a plus.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.

Responsibilities

• Interact with patients and visitors in a polite and friendly manner.
• Enthusiastically greet every guest that enters our center.
• Responsible for preparing new patient registration, patient check-in, and patient check-out.
• Answer all phone calls professionally and courteously, taking detailed and accurate messages.
• Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
• Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.

Skills

Excellent communication

Time management

Organizational skills

Professional patient interaction

Problem solving for patients

Telephone and phone etiquette

Typing 40 WPM

Microsoft Office (Word, PowerPoint,Out

Excel proficiency

HIPAA and AHCA experience

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Office Suite

Job description

Claremedica is seeking a Patient Care Concierge to be the first contact for patients, handling registration, check-in/out, and front-office operations. You will coordinate with medical staff to deliver excellent patient care and manage calls and records with empathy and precision.

The role emphasizes patient advocacy, strong communication, and the ability to maintain confidentiality while working in a fast-paced clinic environment in Fort Lauderdale, FL.