Eyecare Frontline Patient Concierge Technician

Stanton Optical; Escondido (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commission

Job summary

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding patient service and help transition between clinical and retail teams. You will support pre-testing, contact lens care, and digital refraction while maintaining HIPAA-compliant records and promoting a positive customer experience.

Benefits include competitive compensation with sales commission and a monthly bonus opportunity, along with medical, dental, and vision coverage and employee perks.

Qualifications

• 1+ year experience delivering outstanding customer service to patients/customers.
• Ability to multitask and adapt in a dynamic environment.
• Strong communication skills with diverse groups.
• Associate’s degree or advanced certification preferred.
• Promotes high work standards and entrepreneurial mindset.
• Flexible schedule; hours determined by business needs.
• Proficient in Microsoft Office 365.

Responsibilities

• Greet patients and customers entering the store and identify needs to drive sales and promotions.
• Support retail and clinical teams to ensure a seamless patient experience.
• Assist management with patient issue resolution and order status updates.
• Maintain brand standards and assist with basic housekeeping.
• Ensure HIPAA-compliant handling of patient records and data.
• Assist with simple repairs and frame adjustments as needed.
• Meet daily/weekly/monthly performance metrics.

Skills

Customer service

Multitasking

Communication

Schedule flexibility

Optical experience

Education

Associate’s degree or advanced certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding patient service and help transition between clinical and retail teams. You will support pre-testing, contact lens care, and digital refraction while maintaining HIPAA-compliant records and promoting a positive customer experience.

Benefits include competitive compensation with sales commission and a monthly bonus opportunity, along with medical, dental, and vision coverage and employee perks.