Patient Experience Coordinator - Flexible Hours & Benefits

Physicians Eye Care Group; Chico (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & prescription drug

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development & promotion

Commission on sales

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to be the first touchpoint for patients, delivering outstanding customer service as we bridge clinical services with the retail team. You will support the patient flow, assist clinicians, and help ensure a smooth, friendly in-store experience across all touchpoints.

You will be part of a growing team in a fast-paced retail-clinical environment, with opportunities for professional development, competitive compensation, and benefits.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients or customers.
• Ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• Skilled in effective communication with diverse groups of people.
• Knowledge of Microsoft Office 365 and standard office software is expected.

Responsibilities

• Greet patients and customers to identify needs and promote products and services.
• Maintain partner relationship between retail and clinical teams to support patient flow.
• Schedule and confirm appointments and assist with complaints resolution.
• Ensure HIPAA-compliant handling of patient records and personal information.
• Assist with exam-related tasks and basic facilities maintenance as needed.
• Support store goals and clinical metrics through daily activities.
• Assist management with ordering and inventory of supplies.

Skills

Customer service

Multitasking

Communication

Microsoft Office 365

Optical experience

Education

Associate degree or advanced certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to be the first touchpoint for patients, delivering outstanding customer service as we bridge clinical services with the retail team. You will support the patient flow, assist clinicians, and help ensure a smooth, friendly in-store experience across all touchpoints.

You will be part of a growing team in a fast-paced retail-clinical environment, with opportunities for professional development, competitive compensation, and benefits.