Patient Concierge & Dental Scheduling Pro

Great Expressions; City of Middletown (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients in our dental office. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to ensure a smooth patient experience.

Responsibilities include maintaining a welcoming waiting area, confirming upcoming appointments, coordinating with dental staff, and handling patient inquiries about services and policies.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role in healthcare preferred.
• High school diploma or equivalent; healthcare administration training a plus.

Responsibilities

• Greet patients warmly as they arrive and manage a welcoming reception area.
• Schedule appointments considering patient preferences and staff availability.
• Maintain accurate patient records and ensure privacy compliance (HIPAA).
• Verify and update insurance information; collect co-pays and payments.
• Process insurance claims and handle inquiries about billing or services.
• Coordinate with dental staff to optimize appointment flow and patient arrivals.

Skills

Customer service

Scheduling

Phone etiquette

Professionalism

Education

High school diploma

Job description

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients in our dental office. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to ensure a smooth patient experience.

Responsibilities include maintaining a welcoming waiting area, confirming upcoming appointments, coordinating with dental staff, and handling patient inquiries about services and policies.