Dental Office Concierge & Scheduling Specialist

Great Expressions Dental Centers; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Expressions Dental Centers in Tampa seeks a Patient Coordinator to be the first contact for patients, greeting them warmly, scheduling appointments, and managing patient records to ensure a smooth visit.

You will support daily front desk operations, maintain a professional demeanor, verify insurance, collect payments, and coordinate with dental staff to deliver a positive patient experience in a fast-paced practice.

Qualifications

• High school diploma or equivalent; healthcare admin certification adds value.
• Proven receptionist or customer service experience in healthcare.
• Excellent interpersonal and communication skills with patients, staff and providers.
• Proficient with office software (MS Office, email, scheduling systems).

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and staff availability.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the practice management system.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments.
• Process insurance claims and coordinate with providers for billing inquiries.
• Respond to patient inquiries via phone, email, or in person.
• Provide pre-appointment instructions and paperwork guidance.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to ensure smooth patient flow and scheduling efficiency.
• Communicate with hygienists, assistants, and dentists regarding patient arrivals or changes.

Skills

Interpersonal communication

Organizational skills

Multitasking abilities

Attention to detail

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

Great Expressions Dental Centers in Tampa seeks a Patient Coordinator to be the first contact for patients, greeting them warmly, scheduling appointments, and managing patient records to ensure a smooth visit.

You will support daily front desk operations, maintain a professional demeanor, verify insurance, collect payments, and coordinate with dental staff to deliver a positive patient experience in a fast-paced practice.