Dental Front Desk & Patient Experience Lead

Great Expressions; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Great Expressions in Florida is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, maintain records, and handle general administrative tasks to support a smooth patient experience.

The ideal candidate has strong customer service, excellent communication, and solid organizational skills to manage the appointment calendar, verify insurance, and assist with billing and FAQs in a

Qualifications

• High school diploma or equivalent.
• Experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering their preferences and staff availability.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.

Skills

Customer service

Communication skills

Organization

Multitasking

Attention to detail

Interpersonal skills

Education

High school diploma

Tools

MS Office

Dental PM software

Job description

Great Expressions in Florida is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, maintain records, and handle general administrative tasks to support a smooth patient experience.

The ideal candidate has strong customer service, excellent communication, and solid organizational skills to manage the appointment calendar, verify insurance, and assist with billing and FAQs in a