Dental Front Desk & Patient Experience Lead

Great Expressions Dental Centers; Kendale Lakes (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients, greeting visitors, scheduling appointments, and maintaining accurate patient records. You will coordinate with dental staff to ensure smooth appointment flow and exceptional patient service within a fast-paced dental office.

The role emphasizes accurate data entry, insurance verification, and financial transactions while upholding confidentiality and privacy regulations.

Qualifications

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Tools

Dental practice software

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients, greeting visitors, scheduling appointments, and maintaining accurate patient records. You will coordinate with dental staff to ensure smooth appointment flow and exceptional patient service within a fast-paced dental office.

The role emphasizes accurate data entry, insurance verification, and financial transactions while upholding confidentiality and privacy regulations.