Dental Patient Concierge and Scheduling Specialist

Great Expressions Dental Centers; City of Middletown (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to greet patients, manage the appointment calendar, and maintain patient records with a high level of service. You will verify insurance details, collect payments, and support daily administrative tasks to ensure a smooth patient experience.

The role emphasizes collaboration with dental staff and effective communication with patients, ensuring accurate data handling and privacy compliance in a friendly office environment.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Greet patients and provide a warm, friendly welcome at the front desk.
• Schedule and manage patient appointments, considering staff availability.
• Maintain patient records in the practice management system and ensure confidentiality.
• Verify and update patient insurance information and collect co-pays/deductibles.
• Communicate with dental staff to coordinate scheduling and patient flow.
• Answer patient inquiries by phone, email, or in person and explain policies.

Skills

Customer service

Receptionist experience

Communication

Scheduling appointments

Education

High school diploma or equivalent

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to greet patients, manage the appointment calendar, and maintain patient records with a high level of service. You will verify insurance details, collect payments, and support daily administrative tasks to ensure a smooth patient experience.

The role emphasizes collaboration with dental staff and effective communication with patients, ensuring accurate data handling and privacy compliance in a friendly office environment.