Patient Concierge & Clinic Scheduler

Austin Regional Clinic; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Job summary

Austin Regional Clinic is seeking an on-site, full-time front desk receptionist to perform check-in/check-out, schedule patient appointments, and verify insurance eligibility. The role requires strong computer skills, familiarity with Windows, and excellent communication with a team-oriented environment.

Responsibilities include greeting patients, processing payments, ensuring documentation is complete, and maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Experience with medical office systems is a plus.
• Strong computer and 10-key skills with basic Windows literacy.
• Knowledge of medical insurance processes is essential.

Responsibilities

• Handle check-in/check-out and booking of patient appointments.
• Greet patients and verify information using the computer system.
• Verify insurance eligibility and scan insurance cards as needed.
• Collect payments and balance the cash drawer at end of day.
• Maintain confidentiality and adhere to HIPAA and company policies.
• Follow up on appointments and reschedule as necessary.

Skills

Insurance knowledge

PC proficiency

Communication skills

Teamwork

Prioritization

Education

High School Diploma or GED

Experience in medical setting (preferred)

Tools

Medifax

Windows OS

Electronic Health Records (EHR)

Job description

Austin Regional Clinic is seeking an on-site, full-time front desk receptionist to perform check-in/check-out, schedule patient appointments, and verify insurance eligibility. The role requires strong computer skills, familiarity with Windows, and excellent communication with a team-oriented environment.

Responsibilities include greeting patients, processing payments, ensuring documentation is complete, and maintaining HIPAA compliance.