Care Facilitator: Patient Concierge & Scheduler

ChenMed LLC; Virginia Beach (VA); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed in Virginia Beach seeks a Care Facilitator who will be a primary contact for patients, greeting them, checking them in and out, and scheduling appointments. The role also involves basic administrative support and patient advocacy to deliver exceptional customer service.

The position requires a high school diploma or equivalent, with Medical Assistant training preferred and at least 1 year in a medical clinic.

Qualifications

• High school diploma or equivalent required.
• Graduation from Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greets and checks in/out patients and schedules appointments.
• Maintains lobby organization and cleanliness.
• Manages patient scheduling with PCP and specialists and ensures follow-ups.
• Uses computer systems to enter patient data, print forms, and respond to emails.
• Verifies patient insurance and collects co-pays as needed.
• Provides basic administrative support and aids in care coordination.

Skills

Customer service

Communication

Multitasking

Professionalism

Telephone etiquette

Microsoft Office

EMR systems

Attention to detail

Fluent English

Teamwork

Education

High school diploma or equivalent

Medical Assistant program (preferred)

Tools

EMR systems

Microsoft Office

Job description

ChenMed in Virginia Beach seeks a Care Facilitator who will be a primary contact for patients, greeting them, checking them in and out, and scheduling appointments. The role also involves basic administrative support and patient advocacy to deliver exceptional customer service.

The position requires a high school diploma or equivalent, with Medical Assistant training preferred and at least 1 year in a medical clinic.