Patient Concierge & Billing Liaison

Mercy Co; Eureka (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy seeks a Patient Service Representative to be a primary point of contact for patients and visitors, supporting a positive patient experience by handling front-desk operations and workflows. The PSR also communicates patient financial responsibility, requests and collects payment, explains payment options and assistance resources, and accurately documents financial conversations and outcomes.

Minimum qualifications include a high school diploma or equivalent, strong communication skills,

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Responsibilities

• Manage front-desk operations and workflows to ensure a positive patient experience.
• Communicate patient financial responsibility and available payment options to patients.
• Request and collect payments, documenting financial conversations and outcomes.
• Explain available financial assistance resources and document outcomes accordingly.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Work under pressure

Front desk training

Discuss financial responsibility

Professional demeanor

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy seeks a Patient Service Representative to be a primary point of contact for patients and visitors, supporting a positive patient experience by handling front-desk operations and workflows. The PSR also communicates patient financial responsibility, requests and collects payment, explains payment options and assistance resources, and accurately documents financial conversations and outcomes.

Minimum qualifications include a high school diploma or equivalent, strong communication skills,