Patient Access & Experience Champion

Mercy St. Louis; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be a primary contact for patients and visitors, supporting a seamless experience at the front desk. The role involves handling financial conversations, collecting payments, and documenting outcomes with professionalism and empathy.

The PSR will interact with patients and healthcare professionals, manage scheduling, protect patient privacy, and participate in required training to maintain high service standards.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and patient-focused approach.
• Ability to maintain confidentiality and follow privacy policies.
• Able to work under pressure and adapt to changing workflows.
• Attend Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options.

Responsibilities

• Manage front-desk operations and patient/visitor flow to ensure a positive experience.
• Communicate patient financial responsibility and collect payments when applicable.
• Accurately document financial conversations and outcomes.
• Support scheduling and documentation processes for patient encounters.
• Maintain confidentiality and privacy of patient information.
• Provide courteous, professional service to patients and staff.

Skills

Communication skills

Data entry

Customer service

Professionalism under pressure

Discretion/privacy

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be a primary contact for patients and visitors, supporting a seamless experience at the front desk. The role involves handling financial conversations, collecting payments, and documenting outcomes with professionalism and empathy.

The PSR will interact with patients and healthcare professionals, manage scheduling, protect patient privacy, and participate in required training to maintain high service standards.