Front Desk & Patient Financial Services Specialist

MHM Support Services; Washington; On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the initial contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations. The PSR also handles how patients understand and pay their financial responsibility, communicates options, and documents conversations accurately.

Candidates should have a high school diploma, strong communication, basic computer skills, and a courteous, patient-focused approach.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and professional demeanor.
• Ability to maintain confidentiality and patient privacy.

Responsibilities

• Manage front-desk operations and workflows.
• Support patient financial responsibilities and communicate payment options.
• Explain available financial assistance resources and collect payments when needed.
• Accurately document financial conversations and outcomes.
• Serve as primary point of contact for patients and visitors.

Skills

Communication skills

Data entry

Word processing

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Word processing software

Job description

Mercy is seeking a Patient Service Representative to be the initial contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations. The PSR also handles how patients understand and pay their financial responsibility, communicates options, and documents conversations accurately.

Candidates should have a high school diploma, strong communication, basic computer skills, and a courteous, patient-focused approach.