Patient Concierge & Appointment Coordinator

US Foot & Ankle Specialists; Reston (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists in Reston, VA is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first contact for patients, welcoming them, answering calls, and supporting daily office operations in a busy healthcare setting.

Ideal candidates have a High School diploma or GED, 2+ years of medical admin experience, knowledge of insurance processes, and a commitment to HIPAA privacy.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of administrative support experience in a medical environment.
• Knowledge of health insurance processes, pre-authorization, verification, CPT/ ICD-9/ ICD-10 coding.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• Confidentiality and HIPAA compliance at all times.
• Team-oriented mindset with willingness to learn.
• Ability to travel between local office locations.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and communicating updates.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC sales.
• Review accounts receivable/payable changes since prior visits.
• Maintain log of orthotics received and schedule follow-ups.
• Monitor office supply inventory and coordinate maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports and deposit slips.
• Review billing claims and denials; assist with information gathering.
• Support additional office tasks and projects as needed.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

HIPAA compliance

confidentiality

Team-oriented

Willingness to learn

Travel between locations

Education

High School Diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists in Reston, VA is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first contact for patients, welcoming them, answering calls, and supporting daily office operations in a busy healthcare setting.

Ideal candidates have a High School diploma or GED, 2+ years of medical admin experience, knowledge of insurance processes, and a commitment to HIPAA privacy.