Medical Front Desk & Patient Care Coordinator

US Foot & Ankle Specialists; Fishersville (VA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact, creating a positive patient experience while supporting daily medical office operations.

You will greet patients, answer calls, schedule appointments, verify insurance, process payments, and maintain accurate records in a fast-paced healthcare environment. Strong organizational skills and confidentiality are essential.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in a medical setting preferred.
• Knowledge of health insurance processes and CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking and problem-solving abilities.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and address questions or concerns.
• Answer calls, provide information, transfer calls and take messages.
• Schedule appointments and manage provider calendars.
• Register patients and update demographics and financial info.
• Notify providers of arrivals and communicate updates to patients and staff.
• Maintain patient records via data entry, faxing, and scanning.
• Collect payments (deductibles, coinsurance, copays) and OTC sales.
• Review accounts receivable/payable changes since prior visits.
• Monitor orthotics log and schedule follow-ups.
• Manage office supplies and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations.
• Prepare daily reports and upload financial records.
• Review billing claims and assist with denials; gather info as needed.
• Support additional office tasks and projects.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

HIPAA compliance

Problem-solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact, creating a positive patient experience while supporting daily medical office operations.

You will greet patients, answer calls, schedule appointments, verify insurance, process payments, and maintain accurate records in a fast-paced healthcare environment. Strong organizational skills and confidentiality are essential.