Medical Front Desk: Patient Concierge & Admin

US Foot and Ankle Specialists; Reston (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our medical office in Reston, VA. You will be the first point of contact for patients, greeting them warmly, answering questions, and guiding them through check-in and scheduling processes.

Responsibilities include handling calls, verifying insurance, scheduling appointments, updating demographics, collecting payments, and maintaining precise patient records.

Qualifications

• High School Diploma or GED required, healthcare experience preferred.
• Experience in medical terminology and CPT/ICD coding is a plus.
• Proficiency with Microsoft Office and general computer systems.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Skills

Customer service

Medical office software

HIPAA compliance

Multitasking

Communication skills

Data entry

Telephone etiquette

Billing support

Education

High School Diploma or GED

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our medical office in Reston, VA. You will be the first point of contact for patients, greeting them warmly, answering questions, and guiding them through check-in and scheduling processes.

Responsibilities include handling calls, verifying insurance, scheduling appointments, updating demographics, collecting payments, and maintaining precise patient records.