Patient Concierge & Appointment Coordinator

University of Southern California; Las Vegas (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

University of Southern California Health Center is seeking a Scheduler to manage front desk operations, greet patients, and coordinate appointments with physicians and staff. You will verify patient information, assist with registration and insurance checks, and support a courteous, customer-focused experience for all participants.

The role emphasizes accurate scheduling, responsive communication, and collaboration with care teams to ensure smooth patient flow and high-quality service in a

Qualifications

• High school diploma or equivalent required.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsibilities

• Attend to patients at the front desk and greet them warmly.
• Schedule patient appointments and verify date, time, location, and provider.
• Answer phones promptly and route calls to appropriate departments.
• Assist with new patient registration and insurance verification as needed.
• Provide benefit plan and eligibility information to participants and providers.
• Adhere to health center policies and procedures.
• Perform care coordination duties when assigned.

Skills

Medical terminology

Interviewing patients

Interpersonal communication

Front desk communication

Education

High school diploma or equivalent

Tools

EMR

Job description

University of Southern California Health Center is seeking a Scheduler to manage front desk operations, greet patients, and coordinate appointments with physicians and staff. You will verify patient information, assist with registration and insurance checks, and support a courteous, customer-focused experience for all participants.

The role emphasizes accurate scheduling, responsive communication, and collaboration with care teams to ensure smooth patient flow and high-quality service in a