Patient Scheduler and Front Desk Care Liaison

University of Southern California; Las Vegas (NV); On-site; USD 29,000 - 41,000; Full time

Job summary

University of Southern California in Las Vegas is seeking a Scheduler to handle clerical tasks and patient reception. You will schedule appointments, verify insurance, register new patients, and answer phones, while coordinating with physicians and care teams.

This role emphasizes excellent customer service, front-desk operations, EMR usage, and adherence to center policies. Strong multitasking, communication, and medical terminology knowledge are essential.

Qualifications

• High school diploma or equivalent required.
• Understanding of medical terminology required.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsibilities

• Act as the positive face of the Health Center and main point of contact for participants and families.
• Greet and check in patients at the front desk, schedule appointments, and perform front desk functions.
• Schedule appointments, confirm availability, and review appointment details for accuracy.
• Advocate/liaison for patients and the Health Center and continuum of care.
• Answer telephone promptly and direct calls as needed.
• Use sound judgment when handling calls and escalate as necessary.
• Maintain all delegated worklists through the electronic medical record.
• Handle patient requests and questions; provide benefit plan and eligibility information.

Skills

Medical terminology

Interviewing patients

Interfacing with physicians

Front desk communication

Education

High school diploma

Tools

Electronic Medical Records (EMR)

Job description

University of Southern California in Las Vegas is seeking a Scheduler to handle clerical tasks and patient reception. You will schedule appointments, verify insurance, register new patients, and answer phones, while coordinating with physicians and care teams.

This role emphasizes excellent customer service, front-desk operations, EMR usage, and adherence to center policies. Strong multitasking, communication, and medical terminology knowledge are essential.