Ambulatory Care Scheduler & Patient Experience Lead

University of Southern California; Torrance (CA); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Southern California's USC Care Medical Group seeks a Support Coordinator II to ensure smooth outpatient flow and optimum patient satisfaction. You will coordinate multiple appointments across multi-specialty services, handle referrals, intake, scheduling, and communications with care teams, while supporting billing and records tasks.

The role requires strong customer service, scheduling proficiency, and familiarity with EMR systems like GE Centricity, Cerner, and PBAR, with an

Qualifications

• Demonstrated customer service, intake and scheduling skills.
• Experience dealing with the public in a service role.
• Excellent communication skills in speaking, reading and writing English.
• Familiarity with medical scheduling and insurance workflows.
• Ability to work independently and in a team, under pressure.

Responsibilities

• Coordinate patient referrals, scheduling and appointments for ambulatory care.
• Handle heavy phone coverage, intake, messaging and encounter registration.
• Verify insurance, obtain authorizations and assist billing with documentation.
• Provide single point of contact for patients, guiding them through care processes.
• Support clinic flow, patient experience and data collection for reporting.

Skills

Customer service

Scheduling

Communication

Microsoft Outlook

Cerner

PBAR

GE Centricity

Education

Bachelor's degree in related field

Tools

GE Centricity Business

Cerner

PBAR

Job description

University of Southern California's USC Care Medical Group seeks a Support Coordinator II to ensure smooth outpatient flow and optimum patient satisfaction. You will coordinate multiple appointments across multi-specialty services, handle referrals, intake, scheduling, and communications with care teams, while supporting billing and records tasks.

The role requires strong customer service, scheduling proficiency, and familiarity with EMR systems like GE Centricity, Cerner, and PBAR, with an