Patient Access & Scheduling Specialist

University of Southern California; Durango (CO); On-site; USD 30,000 - 39,000; Full time

Job summary

The Scheduler at University of Southern California Health Center performs clerical and communication duties, scheduling patient appointments, registering new patients, and answering phones. He/She ensures accurate coding and insurance verification within the EMR system, collaborating with physicians and staff to deliver excellent customer service.

As the first contact for patients, the Scheduler greets visitors, verifies eligibility, schedules visits, and handles inquiries.

Qualifications

• Req High school or equivalent.
• Req Understanding of medical terminology.
• Req Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsibilities

• Act as the positive “face” of the Health Center as the main point of contact for participants and families.
• Greet and check in patients at the front desk, schedule appointments, and perform front desk functions.
• Schedule appointments, confirm availability, review date, time, location, and provider name for accuracy.
• Advocate/liaison for patients and the Health Center and continuum of care as appropriate.
• Answer telephone promptly and direct calls to departments as needed.

Skills

Customer service

Medical terminology

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR)

Job description

The Scheduler at University of Southern California Health Center performs clerical and communication duties, scheduling patient appointments, registering new patients, and answering phones. He/She ensures accurate coding and insurance verification within the EMR system, collaborating with physicians and staff to deliver excellent customer service.

As the first contact for patients, the Scheduler greets visitors, verifies eligibility, schedules visits, and handles inquiries.