Patient Scheduling & Care Coordination Specialist

University of Southern California; Los Angeles (CA); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Southern California seeks a Support Coordinator II to ensure smooth outpatient flow in the Ambulatory clinic. You will coordinate appointments across multi-specialty services, assist with intake, referrals, and billing questions, and serve as a liaison for the care team.

The role emphasizes customer service, scheduling accuracy, and teamwork within a fast-paced environment, with duties spanning clerical tasks and patient communication.

Qualifications

• Req High School or equivalent
• Req Demonstrated ability in customer service, intake and scheduling
• Req Proven record of dealing with the public in a customer service role
• Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
• Req Knowledge and ability in processing new referrals in a timely manner
• Req Demonstrated ability and knowledge in patients scheduling
• Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
• Req Possesses ability to work independently and in a team setting.

Responsibilities

• Clerical tasks: entering information, processing referrals, scheduling surgeries and tests, managing records and communications.
• Provide patient-facing support, explain scheduling, insurance coverage and financial responsibilities.
• Coordinate with multiple departments to ensure smooth patient flow and timely appointments.
• Assist with onboarding and training of new staff and physicians; support quality assurance and data reporting.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

Communication

Insurance knowledge

Teamwork

Onboarding

Medical terminology

Multitasking

Education

High school diploma

Bachelor's degree

Tools

Microsoft Outlook

GE Centricity Business

Cerner

PBAR

Scheduling systems

Job description

University of Southern California seeks a Support Coordinator II to ensure smooth outpatient flow in the Ambulatory clinic. You will coordinate appointments across multi-specialty services, assist with intake, referrals, and billing questions, and serve as a liaison for the care team.

The role emphasizes customer service, scheduling accuracy, and teamwork within a fast-paced environment, with duties spanning clerical tasks and patient communication.