Patient Communications & Scheduling Coordinator

Jobtailor; Southlake (TX); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Jobtailor is seeking a Patient Services Representative to serve as the primary contact for the practice, manage high-volume calls, and route patient inquiries efficiently. The role includes scheduling support, patient information provision, and meticulous EMR documentation while maintaining HIPAA compliance.

The position starts in-office for 120 days with training, then transitions to a remote home environment during non-training weeks.

Qualifications

• Ability to sit for long periods and work in a well-lit, air-conditioned office environment during training (first 120 days).
• Transition to a remote home environment during non-training weeks after 120 days.

Responsibilities

• Serve as the primary point of contact for incoming communications to the practice.
• Answer and professionally manage a high volume of incoming phone calls.
• Direct patient inquiries to the appropriate department or staff member.
• Support scheduling needs and assist with basic scheduling questions or appointment requests when applicable.
• Provide general information about the practice, providers, and services.
• Guide patients with appointment confirmations, office directions, provider availability, and general practice questions.
• Accurately document complete and clear patient messages in the EMR system.
• Route messages to the correct clinical or administrative team.
• Prioritize urgent messages and elevate appropriately.
• Follow internal protocols for transferring calls and escalating patient concerns.
• Address patient concerns calmly and consolidate complaints or sensitive situations when necessary.
• Maintain a positive patient experience and uphold professional, courteous communication.
• Collaborate as a team member across the practice.

Skills

EMR Documentation

High Volume Call Handling

HIPAA Compliance

Patient Communication

Call Routing

Tools

EMR System

Call Management Software

Scheduling Software

Job description

Jobtailor is seeking a Patient Services Representative to serve as the primary contact for the practice, manage high-volume calls, and route patient inquiries efficiently. The role includes scheduling support, patient information provision, and meticulous EMR documentation while maintaining HIPAA compliance.

The position starts in-office for 120 days with training, then transitions to a remote home environment during non-training weeks.