Patient Experience & Scheduling Specialist

Jobtailor; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking a patient access professional to manage registration, appointment scheduling, and insurance verification within a healthcare practice. You will greet patients, route calls, and ensure accurate data entry while supporting smooth patient flow.

Responsibilities include processing admissions, handling payments, and assisting with MyChart and referrals. The role requires strong communication and problem-solving skills, with occasional travel to off-site locations.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Basic knowledge of Microsoft Office products.
• Typing and computer skills, including 40+ WPM typing.
• Basic math skills.
• Knowledge of medical terminology and ICD-9 coding preferred.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Problem solving skills.
• Ability to travel occasionally to off-site locations.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and provide excellent customer service.
• Answer, route, and manage calls.
• Schedule, reschedule, and cancel patient appointments.
• Enter scheduling information into the computer system accurately.
• Process patients upon arrival for appointments.
• Troubleshoot problems to maintain patient flow.
• Inform supervisor of department and patient issues.
• Process admission paperwork and verify demographics and insurance information.
• Verify registration accuracy and reconcile lobby wait-time indicators.
• Calculate patient liabilities and process payments.
• Perform charge entry for external services as needed.
• Schedule referrals and follow-up appointments.
• Assist patients with online scheduling and MyChart.
• Obtain referrals, authorizations, and pre-certifications as needed.
• Pull and route patient charts per policy.
• Verify prescription benefits in the EHR.
• Refer patients to financial counselors and manage revenue-cycle data.
• Report to Practice Manager/Supervisor.
• Provide occasional coverage at other locations as needed.

Skills

Patient Scheduling

Data Entry

Charge Entry

Payment Processing

Basic Math Skills

Typing Skills

Referral Management

Insurance Verification

Problem Solving

Universal Precautions

Education

High School Diploma

GED

Tools

Electronic Health Record

Revenue Cycle Software

MyChart

Job description

Jobtailor is seeking a patient access professional to manage registration, appointment scheduling, and insurance verification within a healthcare practice. You will greet patients, route calls, and ensure accurate data entry while supporting smooth patient flow.

Responsibilities include processing admissions, handling payments, and assisting with MyChart and referrals. The role requires strong communication and problem-solving skills, with occasional travel to off-site locations.