Patient Experience Coordinator

Jobtailor; Easton (Northampton County); On-site; USD 34,000 - 42,000; Full time

Job summary

Jobtailor is seeking a Medical Administrative Assistant to coordinate clerical duties for a busy physician practice in Easton, PA. You will be the first point of contact for patients and providers, manage registration, scheduling, and ensure a smooth patient flow while delivering outstanding service.

The role requires a High School Diploma or GED, 1 year of customer service, accuracy, confidentiality, and strong computer/EMR skills.

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and confidentiality with detail-oriented responsibilities.
• Proficient computer skills and EMR proficiency.
• Experience with LVHN patient portal onboarding encouraged.

Responsibilities

• Coordinate and perform clerical duties for daily physician practice operations.
• Serve as initial contact for patients and healthcare providers.
• Deliver high standard of customer service to maintain patient experience.
• Register patients accurately and verify insurance authorizations.
• Schedule and confirm patient appointments and manage flow.
• Perform scheduling, billing, referrals, and other clerical tasks.
• Conduct patient outreach via phone and EMR messaging.
• Collaborate in training, staffing, and practice functionality.
• Provide feedback to team members.
• Ensure confidentiality and compliance with policies.

Skills

Customer Service Experience

EMR Workflows

Detail-Oriented Responsibilities

Insurance Authorization

Patient Scheduling

Education

High School Diploma

GED

Tools

EMR Systems

Patient Portal

Job description

Jobtailor is seeking a Medical Administrative Assistant to coordinate clerical duties for a busy physician practice in Easton, PA. You will be the first point of contact for patients and providers, manage registration, scheduling, and ensure a smooth patient flow while delivering outstanding service.

The role requires a High School Diploma or GED, 1 year of customer service, accuracy, confidentiality, and strong computer/EMR skills.