Patient Access & Scheduling Specialist

Jobtailor; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a Patient Registration Specialist in Chicago to complete pre-registration, verify eligibility, and enter forms into Epic. You will handle MyChart queries, manage referrals, and collect payments while upholding HIPAA compliance.

Responsibilities include scheduling, documentation, and coordinating with Patient Service Representatives. Strong customer service, communication, and stress-management skills are essential in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.

Responsibilities

• Complete pre-registration and full registration for families as needed.
• Ensure eligibility information is accurate.
• Obtain patient/family consents and mandatory forms and enter them into Epic.
• Query MyChart and Care Everywhere and use EpicCare Link as appropriate.
• Check referrals and assist families with same-day service referrals when able.
• Inform families and collect payments including estimates, copays, outstanding balances, and self-pay amounts.
• Copy insurance cards as appropriate.
• Provide intake forms and instructions; print clinical labels and scanning documents.
• Provide ID bands to patients as appropriate.
• Inform patients and families of wait times or service delays.
• Schedule new, return, same-day, and ancillary appointments.
• Enter patient information into additional electronic systems as required.
• Adhere to organizational Power All principles and maintain confidentiality and HIPAA compliance.
• Complete checkout procedures and prepare required forms.
• Coordinate activities with Patient Service Representative staff and department team members.
• Enter, release, and manage outpatient lab orders and written orders.
• Follow Medical Imaging check-in, EpicCare Link, payment estimate, written order, and scheduling processes.
• Complete outpatient surgery admissions via Optime workflow and collect copayments or deductibles.
• Answer department and patient phone lines and handle caller needs.
• Create recalls and waitlist notifications.
• Complete daily no-show documentation and communicate with families to reschedule.
• Document and send patient messages to providers via Epic in-basket.
• Perform other assigned job functions.

Skills

Patient Registration

Eligibility Verification

Electronic Medical Records

Third Party Billing

Managed Care Requirements

Outpatient Lab Orders

Optime Workflow

Appointment Scheduling

Payment Processing

Documentation

Customer Service

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Ability to Manage Stress

Education

High school diploma/GED

Some college

Tools

Epic

MyChart

EpicCare Link

Microsoft Word

Outlook

Job description

Jobtailor is seeking a Patient Registration Specialist in Chicago to complete pre-registration, verify eligibility, and enter forms into Epic. You will handle MyChart queries, manage referrals, and collect payments while upholding HIPAA compliance.

Responsibilities include scheduling, documentation, and coordinating with Patient Service Representatives. Strong customer service, communication, and stress-management skills are essential in a fast-paced healthcare environment.