Patient Services Specialist: Scheduling & Care Support

Jobtailor; Sunset Hills (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Missouri is seeking a patient services representative to schedule appointments, handle patient messages, and provide clear information on visit instructions. You will manage high-volume inbound and outbound calls, assist patients with MyMercy scheduling, and document details in the EMR according to established procedures.

The ideal candidate has a high school diploma, strong data-entry skills (60 wpm), and a professional, compassionate attitude.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Ability to enter data accurately in EMR systems.
• Typing speed of 60 wpm or faster.
• Must follow HIPAA guidelines and call center scripts.
• Professional, compassionate, and patient-focused attitude.

Responsibilities

• Schedule patient appointments and take messages.
• Provide information on visit instructions and expectations.
• Handle high-volume inbound and outbound calls.
• Assist patients with MyMercy scheduling and inquiries.
• Document call details in the EMR.
• Deliver compassionate, high-quality service.
• Build patient relationships and support team goals.
• Support mission and complete additional duties as assigned.

Skills

Customer Service Experience

Data Entry

Typing Speed of 60 WPM

HIPAA Compliance

Multi-Tasking Ability

Professional Attitude

Compassionate Service

Education

High School Diploma or Equivalent

Tools

EMR Systems

MyMercy Scheduling

Job description

Jobtailor in Missouri is seeking a patient services representative to schedule appointments, handle patient messages, and provide clear information on visit instructions. You will manage high-volume inbound and outbound calls, assist patients with MyMercy scheduling, and document details in the EMR according to established procedures.

The ideal candidate has a high school diploma, strong data-entry skills (60 wpm), and a professional, compassionate attitude.