Patient Communications & Front Desk Specialist

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); Hybrid; USD 52,724,000 - 85,239,000; Full time

Job summary

MedStar Health’s Washington Hospital Center currently seeks a hospital switchboard operator to provide visitors and callers with routine information and telephone service for the hospital and its patients. You will respond promptly and follow customer service guidelines while adhering to privacy and compliance standards.

Responsibilities include relaying schedules for on-call physicians, updating patient location data, and maintaining accurate records of admissions, discharges, and transfers.

Qualifications

• High School Diploma or GED required.
• Approximately six months switchboard and/or receptionist related duties required.
• Verbal and written communication typing.
• Strong customer services skills.

Responsibilities

• Answers queries and inquiries and processes and directs incoming and outgoing calls.
• Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Uses terminals to obtain patient and doctor information in accordance with department standards.
• Keeps records of house staff signing in and out time of return and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
• Keeps patient-related information up to date with current admissions discharges and transfers.
• Files telephone sheets on patients when they are admitted and removes same sheets on date of discharge.

Skills

Verbal communication

Written communication

Typing

Customer service

Education

High School Diploma or GED

Job description

MedStar Health’s Washington Hospital Center currently seeks a hospital switchboard operator to provide visitors and callers with routine information and telephone service for the hospital and its patients. You will respond promptly and follow customer service guidelines while adhering to privacy and compliance standards.

Responsibilities include relaying schedules for on-call physicians, updating patient location data, and maintaining accurate records of admissions, discharges, and transfers.