Communications Operator

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 52,724,000 - 85,239,000; Full time

Job summary

MedStar Health’s Washington Hospital Center currently seeks a hospital switchboard operator to provide visitors and callers with routine information and telephone service for the hospital and its patients. You will respond promptly and follow customer service guidelines while adhering to privacy and compliance standards.

Responsibilities include relaying schedules for on-call physicians, updating patient location data, and maintaining accurate records of admissions, discharges, and transfers.

Qualifications

• High School Diploma or GED required.
• Approximately six months switchboard and/or receptionist related duties required.
• Verbal and written communication typing.
• Strong customer services skills.

Responsibilities

• Answers queries and inquiries and processes and directs incoming and outgoing calls.
• Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Uses terminals to obtain patient and doctor information in accordance with department standards.
• Keeps records of house staff signing in and out time of return and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
• Keeps patient-related information up to date with current admissions discharges and transfers.
• Files telephone sheets on patients when they are admitted and removes same sheets on date of discharge.

Skills

Verbal communication

Written communication

Typing

Customer service

Education

High School Diploma or GED

Job description

About the Job

General Summary of Position

Operates hospital switchboard provides visitors and callers appropriate routine information and providing telephone communication service regarding the hospital and its patients. Serves customers efficiently and follows customer service guidelines and principles. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Answers queries and inquiries and processes and directs incoming and outgoing calls.
• Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Uses terminals to obtain patient and doctor information in accordance with department standards.
• Keeps records of house staff signing in and out time of return and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
• Keeps patient-related information up to date with current admissions discharges and transfers.
• Files telephone sheets on patients when they are admitted and removes same sheets on date of discharge.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• Approximately six months switchboard and/or receptionist related duties required

Knowledge Skills and Abilities

• Verbal and written communication typing.
• Strong customer services skills.

This position has a hiring range of USD $18.40 - USD $29.74 /Hr.