Healthcare Front Desk & Patient Concierge

MedStar Health’s Washington Hospital Center; Baltimore, Northern (MD, KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an Office Assistant to support daily department operations with clerical and patient care tasks. Responsibilities include patient registration, scheduling, insurance verification, charge entry, and front desk coverage; ensuring rooms are prepared and records are updated in the PM/EHR system.

The role requires strong customer service, basic MS Office skills, and the ability to multi-task in a fast-paced medical office.

Qualifications

• Must have excellent customer service as well as excellent verbal and written communication skills.
• Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
• Highly organized, process oriented, able to multi-task, flexible and a self-starter.
• Able to follow instructions and assist visitors and/or patients without compromising safety, service or efficiency.

Responsibilities

• Contributes to achieving department goals while adhering to policies, procedures, quality and safety standards.
• Answer extensions promptly and greet patients with correct salutation; follow scripts for reminders.
• Triages patient inquiries and directs to the appropriate clinical or non-clinical team members.
• Perform preliminary intake, update registrations, scheduling, and messaging in the PM/EHR system.
• Verify insurance and coordinate services/authorizations for patients as assigned.
• Collect copayments, reconcile charges, and assist with bank deposits and cash logs.
• Assist with billing PM system data entry and system notes as applicable.
• Assemble financial and medical record paperwork for physicians and clinical teams; ensure accuracy.

Skills

Customer service

Microsoft Office

Multi-tasking

Communication

Professional demeanor

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Related field preferred

Job description

MedStar Health’s Washington Hospital Center is seeking an Office Assistant to support daily department operations with clerical and patient care tasks. Responsibilities include patient registration, scheduling, insurance verification, charge entry, and front desk coverage; ensuring rooms are prepared and records are updated in the PM/EHR system.

The role requires strong customer service, basic MS Office skills, and the ability to multi-task in a fast-paced medical office.