24/7 Hospital Communications Operator

MedStar Health; Clinton (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health in Clinton, MD, seeks a Communications Associate to operate the hospital switchboard, route calls, and provide information to patients and staff. The role supports emergency responses, paging maintenance, and coordination of inter-hospital transfers.

The position involves rotating weekend calls and potential night shifts, with strict adherence to hospital policies and patient privacy standards. A high school diploma or GED and 1–2 years of operator experience are required.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1-2 years prior operator experience in telephone/office setting required.
• Knowledge & Abilities: clear English communication, professionalism, confidentiality, ethical conduct, customer service, and ability to work with diverse groups.

Responsibilities

• Operates telephone switchboard and routes calls to the proper area in the hospital.
• Contact necessary persons involved in code Rapid Response C-Port or Stroke.
• Provides general information to the public.
• Maintains paging services for hospital staff.
• Records schedules and transfers; monitors emergency alarm systems.

Skills

English communication

Customer service

Professionalism

Diversity responsiveness

Confidentiality

Ethical behavior

Policy compliance

Team collaboration

Education

High School Diploma or GED

Job description

MedStar Health in Clinton, MD, seeks a Communications Associate to operate the hospital switchboard, route calls, and provide information to patients and staff. The role supports emergency responses, paging maintenance, and coordination of inter-hospital transfers.

The position involves rotating weekend calls and potential night shifts, with strict adherence to hospital policies and patient privacy standards. A high school diploma or GED and 1–2 years of operator experience are required.