Patient Communications Coordinator

Riverside Health System; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking a front office associate to answer calls, verify insurance, and assist scheduling. The role reports to the Front Office Supervisor and Office Manager and supports patient flow.

Responsibilities include handling multiple phone lines, logging appointment details, routing messages, and aiding front staff during busy periods. A high school diploma is required; experience in a medical office and insurance knowledge are a plus.

Qualifications

• Education requirements: High school or equivalent (Required).
• Experience in Medical Office settings preferred.
• Coding and insurance experience preferred.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Verify insurance information when scheduling appointments and log details.
• Move patients and assist front staff; perform clerical duties to support scheduling.

Education

High school or equivalent (Required)

Medical Office (Preferred)

Coding (Preferred)

Insurance experience (Preferred)

Job description

Riverside Health System in Newport News, Virginia is seeking a front office associate to answer calls, verify insurance, and assist scheduling. The role reports to the Front Office Supervisor and Office Manager and supports patient flow.

Responsibilities include handling multiple phone lines, logging appointment details, routing messages, and aiding front staff during busy periods. A high school diploma is required; experience in a medical office and insurance knowledge are a plus.