Medical Office Coordinator & Patient Concierge

Riverside Health System; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, Virginia, is seeking a patient access representative to manage check-in/check-out, verify insurance, and maintain accurate patient registration information. You will greet patients, answer multi-line phones, and schedule or reschedule appointments while preparing referral documents and chart prep.

The role may involve floating to other practices in the region to provide support, ensuring a smooth registration process and excellent patient service.

Qualifications

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.
• Experience with patient registration software is a plus.

Responsibilities

• Check-in and check-out patients in a timely manner.
• Verify insurance eligibility and collect payments as needed.
• Maintain accurate patient registration and demographics in the software.
• Greet patients with warm, professional demeanor and answer multi-line calls.
• Schedule or reschedule appointments as needed and handle referrals.
• Prepare charts and print visit-related documents (consents, receipts, visit summaries).
• May float to other practices within the region to provide support.

Skills

Customer service

Phone etiquette

Registration

Scheduling

Insurance verification

Cash handling

Education

High School Diploma or GED

Job description

Riverside Health System in Newport News, Virginia, is seeking a patient access representative to manage check-in/check-out, verify insurance, and maintain accurate patient registration information. You will greet patients, answer multi-line phones, and schedule or reschedule appointments while preparing referral documents and chart prep.

The role may involve floating to other practices in the region to provide support, ensuring a smooth registration process and excellent patient service.