Medical Front Office & Communications Assistant

Riverside Health; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health in Newport News, VA is hiring a Communications Assistant to support front desk operations. The role handles calls, schedules appointments, verifies insurance and assists front staff with clerical duties as needed.

Work involves routing calls, updating patient information, and coordinating messages across Riverside facilities. HS diploma required, prior medical office or coding/insurance experience preferred. Full-time on-site position.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office preferred.
• Insurance and scheduling knowledge is a plus.

Responsibilities

• Verifies insurance information when scheduling appointments and logs information into computer as scheduled.
• Monitors schedules and moves patients as directed; maintains knowledge of insurance and appointments for correct scheduling.
• Answers all inbound calls on multiple lines within three rings, directing to appropriate staff or resolving the issue.
• Documents patient calls/messages on designated forms and distributes to team members.
• Screens calls to determine severity and schedules accordingly.
• Sorts and delivers all incoming calls and messages from patients and external practices; gathers information and routes to the right staff.

Skills

Phone etiquette

Scheduling coordination

Clerical tasks

Education

High school or equivalent

Tools

Insurance knowledge

Job description

Riverside Health in Newport News, VA is hiring a Communications Assistant to support front desk operations. The role handles calls, schedules appointments, verifies insurance and assists front staff with clerical duties as needed.

Work involves routing calls, updating patient information, and coordinating messages across Riverside facilities. HS diploma required, prior medical office or coding/insurance experience preferred. Full-time on-site position.