Patient Services Coordinator – Medical Office

Riverside Hospital; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, VA is seeking a patient access professional to manage front desk duties, verify insurance, and maintain patient demographics. You will greet patients and guide them through the intake process, schedule visits, and handle referrals with a focus on accuracy and courteous service.

Responsibilities include check-in/out, payments, and coordinating with regional practices.

Qualifications

• Customer service experience in a medical or front desk setting.
• Ability to schedule and coordinate patient appointments.
• Strong phone etiquette and communication skills.

Responsibilities

• Check-in and check-out patients accurately and efficiently.
• Verify insurance eligibility and collect payments as needed.
• Maintain patient demographics in registration software.
• Schedule and reschedule appointments and referrals.
• Greet patients with excellent courtesy and service.
• Float to other practices within the region as needed.

Skills

Customer service

Scheduling

Phone etiquette

Registration

Education

High School Diploma or GED

Job description

Riverside Health System in Newport News, VA is seeking a patient access professional to manage front desk duties, verify insurance, and maintain patient demographics. You will greet patients and guide them through the intake process, schedule visits, and handle referrals with a focus on accuracy and courteous service.

Responsibilities include check-in/out, payments, and coordinating with regional practices.