Patient Communications Specialist

Riverside Health; Oyster Point (PA); In loco; USD 24.000 - 31.000; Tempo pieno

Descrizione del lavoro

Riverside Health is seeking a Medical Office Receptionist to answer calls, schedule appointments and support front desk operations in Newport News, VA. You will verify insurance, log information into the computer and coordinate with care teams to move patients as needed.

The role emphasizes strong communication, accuracy in clerical tasks, and the ability to handle multiple phone lines. Experience in a medical office and insurance background are preferred.

Competenze

• High school or equivalent required.
• Medical Office experience preferred.
• Coding experience preferred.
• Insurance experience preferred.

Mansioni

• Answer all incoming telephone calls and assist caller or direct to appropriate person/voicemail.
• Move patient appointments during slow periods or perform clerical duties to assist front staff.
• Perform all clerical duties needed to support scheduling and messages.
• Verifies insurance information when scheduling appointments and logs information into computer as scheduled.
• Monitor schedules and move patients as directed.
• Maintain knowledge of insurance and appointments for correct scheduling.
• Answer calls on multiple lines within three rings and transfer as needed.
• Write patient calls/messages on designated form and distribute to team.
• Screen calls and decide on urgency and schedule accordingly.
• Sort and deliver all incoming calls/messages from patients, external practices and Riverside facilities.
• Collect information and route to appropriate team members.

Conoscenze

Phone support

Medical office

Insurance knowledge

Clerical skills

Formazione

High school diploma

Strumenti

Scheduling software

Descrizione del lavoro

Riverside Health is seeking a Medical Office Receptionist to answer calls, schedule appointments and support front desk operations in Newport News, VA. You will verify insurance, log information into the computer and coordinate with care teams to move patients as needed.

The role emphasizes strong communication, accuracy in clerical tasks, and the ability to handle multiple phone lines. Experience in a medical office and insurance background are preferred.