Patient Services Coordinator (Medical Office)

Riverside Health; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, Virginia is seeking an Office Assistant. Under the supervision of the office manager, you will verify insurance eligibility, register patients, update demographics, greet visitors, and answer phones with a friendly, four-part greeting.

You will schedule appointments, obtain referrals, complete chart prep, and support staff with daily tasks while maintaining a neat reception area.

Qualifications

• Education , High school or equivalent (Preferred)
• Experience Medical Office experience (Preferred)

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation.
• Obtains referrals and insurance information.
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
• Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.
• Promotes the daily workflow.
• Preps charts in advance of visit.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Check-in process and demographic updates done in timely manner.
• Manages patient expectations with clear explanations.
• Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
• Observes transfer and on-hold techniques.

Skills

Phone etiquette

Customer service

Education

High school diploma or equivalent

Job description

Riverside Health in Newport News, Virginia is seeking an Office Assistant. Under the supervision of the office manager, you will verify insurance eligibility, register patients, update demographics, greet visitors, and answer phones with a friendly, four-part greeting.

You will schedule appointments, obtain referrals, complete chart prep, and support staff with daily tasks while maintaining a neat reception area.