Patient Care Front Desk & Scheduling Specialist

Riverside Health; United States; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Great benefits and perks

Job summary

Riverside Health System in Newport News, Virginia, is seeking a patient services Associate to support registration, check-in/out, and insurance verification. The role involves greeting patients, updating demographics, and guiding them through scheduling, payments, and referrals.

You may float to other practices within the region to provide support as needed. Candidates should have a High School Diploma or GED and at least 1 year of medical office experience.

Qualifications

• Education: High School Diploma or GED
• Minimum (Required) Experience: 1 year Medical Office experience (Preferred)

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments.
• Completes clerical chart prep, prepares and prints visit related documents.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Education

High School Diploma or GED

Job description

Riverside Health System in Newport News, Virginia, is seeking a patient services Associate to support registration, check-in/out, and insurance verification. The role involves greeting patients, updating demographics, and guiding them through scheduling, payments, and referrals.

You may float to other practices within the region to provide support as needed. Candidates should have a High School Diploma or GED and at least 1 year of medical office experience.