Patient-Cocused Scheduler: Elevate Care Access

Wellstar Health System, Inc.; Augusta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Scheduler to support appointment scheduling across physician and department workflows.

Under supervision, you will follow scheduling protocols to place patients in slots that fit their schedules, using phone and fax orders. You will uphold customer service standards, manage a high volume of calls, and collaborate with care teams while adhering to APAS and Health System policies.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or healthcare setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Schedule patient appointments by phone or fax.
• Adhere to scheduling protocols and ensure accuracy.
• Maintain high customer service scores.
• Coordinate with referring physicians to match patient availability.
• Handle high volume calls on a multi-line phone system.
• Follow APAS and Health System policies and procedures.

Skills

Customer Service

MS Office

Data Entry

Phone Etiquette

Medical Terminology

Insurance Processes

Education

High School Diploma

Job description

Wellstar Health System, Inc. is seeking a Scheduler to support appointment scheduling across physician and department workflows.

Under supervision, you will follow scheduling protocols to place patients in slots that fit their schedules, using phone and fax orders. You will uphold customer service standards, manage a high volume of calls, and collaborate with care teams while adhering to APAS and Health System policies.