Scheduler WMCG - Augusta Georgia

Wellstar Health System, Inc.; Augusta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Scheduler to support appointment scheduling across physician and department workflows.

Under supervision, you will follow scheduling protocols to place patients in slots that fit their schedules, using phone and fax orders. You will uphold customer service standards, manage a high volume of calls, and collaborate with care teams while adhering to APAS and Health System policies.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or healthcare setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Schedule patient appointments by phone or fax.
• Adhere to scheduling protocols and ensure accuracy.
• Maintain high customer service scores.
• Coordinate with referring physicians to match patient availability.
• Handle high volume calls on a multi-line phone system.
• Follow APAS and Health System policies and procedures.

Skills

Customer Service

MS Office

Data Entry

Phone Etiquette

Medical Terminology

Insurance Processes

Education

High School Diploma

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores. Must work well under pressure and stress and handle high volumes of calls and workload accurately. Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.

Core Responsibilities And Essential Functions

Compliance with Patient/Family-Centered Care standards through the following: Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making. Compliance with Customer Service Standards. Must follow strict customer service guidelines and maintain excellent customer service scores. The Scheduler is responsible for scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments. Compliance with Scheduling Protocols. Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule. Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers. Compliance with Departmental Service and Compliance (accuracy) expectations. Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering. The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator. Compliance with Attendance policy. Must adhere to employee set schedule with little to no attendance issues. This essential position requires attendance during inclement weather.

Required Minimum Education

• High School Diploma

Required Minimum License(s) And Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 2 years of experience in Medical Office/Health Care or related setting. Required

Required Minimum Skills

• Customer Service
• Basic Computer and MS Office
• Calculator
• Keypunch speed of at least 35 wpm
• Working knowledge of information systems, insurance processes, medical terminology
• Experience managing a high volume of callers through a multi-line phone system

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.