Hospital Patient Access Scheduler - Scheduling Pro

Saint Francis Hospital, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Francis Health System is seeking a Patient Access Scheduler to ensure timely, accurate scheduling for assigned areas. The role requires excellent communication, fast-paced environment adaptability, and basic insurance knowledge.

Day shift, Monday–Friday, full-time in Tulsa, OK. The scheduler will enter orders into the clinical system, triage calls, coordinate related services, and serve as a liaison between departments and patients, maintaining positive patient relations and high service

Qualifications

• High School Diploma or GED required.
• 1–2 years related experience.
• Excellent communication, telephone, customer relations and organizational skills.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Medical terminology required.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.

Responsibilities

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on availability of resources and ensuring reduction of delay in services.
• Coordinates scheduling for any related services needed/required.
• Accepts and prioritizes incoming phone calls.
• Triages information for urgent procedure requests.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical department or other appropriate staff member.
• Obtains all necessary and required information as defined by the department.
• Schedules correct procedure.
• Enters orders accurately and efficiently into clinical system.
• Meets productivity standards.
• Additional responsibilities and projects as assigned.
• Obtains and communicates all necessary and required information.
• Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.
• Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
• Complies with established Customer Service expectations.
• Demonstrates regard for patient rights.
• Maintains positive work relationships and contributes to a team environment.
• Supports unit/hospital goals through QA and educational activities.
• Attends mandatory in-services and meets unit education standards.
• Modifies behavior or performance to comply with care standards and requirements.

Skills

Communication

Telephone skills

Customer relations

Organizational skills

Fast-paced environment

Medical terminology

Insurance knowledge

Office equipment

Phone/Computer multitasking

Education

High School Diploma or GED

Tools

Clinical systems

Job description

Saint Francis Health System is seeking a Patient Access Scheduler to ensure timely, accurate scheduling for assigned areas. The role requires excellent communication, fast-paced environment adaptability, and basic insurance knowledge.

Day shift, Monday–Friday, full-time in Tulsa, OK. The scheduler will enter orders into the clinical system, triage calls, coordinate related services, and serve as a liaison between departments and patients, maintaining positive patient relations and high service