Healthcare Scheduler: Elevate Patient Access & Care

2310 AU Medical Center, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Scheduler to schedule patients for appointments by phone or fax, following protocol and prioritizing patient convenience.

The role emphasizes strong customer service, accuracy, and adherence to Health System policies while reporting to the Practice Administrator. The ideal candidate will have at least two years in medical office settings, proficient with MS Office, and comfortable handling high call volumes.

Qualifications

• High School Diploma required at hire.
• Minimum 2 years of experience in a medical office/healthcare setting.
• Experience handling a high volume of calls on a multi-line phone system.

Responsibilities

• Schedules appointments via phone or faxes from referring physicians and patients.
• Adheres to physician/departmental scheduling protocols to fit patient schedules.
• Provides excellent customer service and maintains service scores.
• Interacts with referral sources to determine appropriate sub-specialty based on diagnoses.
• Ensures accurate scheduling registration, insurance, balances, and demographics.

Skills

Customer Service

Basic Computer, MS Office

Keypunch speed 35 wpm

Information systems knowledge

Insurance processes familiarity

Multi-line phone management

Education

High School Diploma

Job description

Wellstar Health System, Inc. is seeking a Scheduler to schedule patients for appointments by phone or fax, following protocol and prioritizing patient convenience.

The role emphasizes strong customer service, accuracy, and adherence to Health System policies while reporting to the Practice Administrator. The ideal candidate will have at least two years in medical office settings, proficient with MS Office, and comfortable handling high call volumes.