Scheduler WMCG - Augusta Georgia

2310 AU Medical Center, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Scheduler to schedule patients for appointments by phone or fax, following protocol and prioritizing patient convenience.

The role emphasizes strong customer service, accuracy, and adherence to Health System policies while reporting to the Practice Administrator. The ideal candidate will have at least two years in medical office settings, proficient with MS Office, and comfortable handling high call volumes.

Qualifications

• High School Diploma required at hire.
• Minimum 2 years of experience in a medical office/healthcare setting.
• Experience handling a high volume of calls on a multi-line phone system.

Responsibilities

• Schedules appointments via phone or faxes from referring physicians and patients.
• Adheres to physician/departmental scheduling protocols to fit patient schedules.
• Provides excellent customer service and maintains service scores.
• Interacts with referral sources to determine appropriate sub-specialty based on diagnoses.
• Ensures accurate scheduling registration, insurance, balances, and demographics.

Skills

Customer Service

Basic Computer, MS Office

Keypunch speed 35 wpm

Information systems knowledge

Insurance processes familiarity

Multi-line phone management

Education

High School Diploma

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America)

Job Summary:

Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores. Must work well under pressure and stress and handle high volumes of calls and workload accurately. Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.

Core Responsibilities and Essential Functions:

• Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care.
• Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
• Encourages patient and family participation in care and decision-making.
• Compliance with Customer Service Standards. Must follow strict customer service guidelines and maintain excellent customer service scores.
• The Scheduler is responsible for scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments.
• Compliance with Scheduling Protocols. Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule.
• Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers.
• Compliance with Departmental Service and Compliance (accuracy) expectations. Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering.
• The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator.
• Compliance with Attendance policy. Must adhere to employee set schedule with little to no attendance issues.
• This essential position requires attendance during inclement weather.

Required Minimum Education:

High School Diploma

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 2 years of experience in Medical Office/Health Care or related setting.

Required Minimum Skills:

• Customer Service
• Basic Computer and MS Office Calculator
• Keypunch speed of at least 35 wpm
• Working knowledge of information systems, insurance processes, medical terminology
• Experience managing a high volume of callers through a multi-line phone system

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.