Patient Scheduling Specialist: Care Coordination Pro

Community Health Systems, Inc.; Naples (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Scheduling Specialist to manage patient and provider appointments, coordinate tests and procedures, and optimize resource use across departments.

You will enter data into the EMR, confirm appointments, communicate with clinicians and patients, handle cancellations, and support front-desk operations in a fast-paced healthcare setting. This role emphasizes accuracy, customer service, and teamwork, with a focus on timely scheduling and adherence to

Qualifications

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

Skills

Appointment scheduling

Customer service

Communication

Education

Associate degree or certification in Healthcare Administration

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Community Health Systems, Inc. is seeking a Scheduling Specialist to manage patient and provider appointments, coordinate tests and procedures, and optimize resource use across departments.

You will enter data into the EMR, confirm appointments, communicate with clinicians and patients, handle cancellations, and support front-desk operations in a fast-paced healthcare setting. This role emphasizes accuracy, customer service, and teamwork, with a focus on timely scheduling and adherence to