Patient-Centered TMS & Esketamine Care Technician

Neuronetics; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental & vision coverage

Training in TMS & esketamine

Job summary

Greenbrook Mental Wellness Centers is hiring a Patient-Centered Technician for the Mission Valley center. This full-time role involves delivering TMS or esketamine treatments per provider protocols, monitoring patients, collecting consent forms, and tracking progress with PHQ-9 and QIDS-SR16.

You will document in the EHR, assist with scheduling, and support insurance and billing workflows. Travel to other area centers is required; reliable transportation is essential.

Qualifications

• High School Diploma with stable, consistent work in fast-paced patient or customer care roles.
• Preferred: Bachelor's or Associate degree or clinical certification with at least one year of work experience.
• Proficiency in Microsoft Office and ability to learn EMR/EHRs and CRMs; strong written and verbal communication.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols, including device setup, monitoring, blood pressure checks, and REMS forms.
• Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales.
• Resolve patient discomfort during treatment per manufacturer guidance and orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns to management or providers.
• Schedule visits, handle checkout and co-pays, and support insurance and billing workflows.
• Keep equipment, medications, and supplies stocked and dispose of used devices properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and manage medical records and charting.
• Maintain certifications; comply with OSHA, HIPAA and healthcare laws.

Skills

Proactive Collaborator

Patient-Centered Professional

Detail-Oriented

MS Office

EMR/EHRs

CRMs

Communication skills

Education

High School Diploma

Bachelor’s or Associate degree or clinical certification

Job description

Greenbrook Mental Wellness Centers is hiring a Patient-Centered Technician for the Mission Valley center. This full-time role involves delivering TMS or esketamine treatments per provider protocols, monitoring patients, collecting consent forms, and tracking progress with PHQ-9 and QIDS-SR16.

You will document in the EHR, assist with scheduling, and support insurance and billing workflows. Travel to other area centers is required; reliable transportation is essential.