TMS & Esketamine Care Technician

Greenbrook; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Generous paid time off

Medical, dental & vision coverage

Specialized training in TMS & esketami

Job summary

Greenbrook Mental Wellness Centers seeks a patient-centered technician to administer TMS and esketamine therapies in our Mission Valley outpatient center, with responsibilities across device setup, monitoring, consent, and patient support.

You will ensure accurate documentation, coordinate scheduling and billing workflows, and maintain training in line with HIPAA and safety standards while traveling to other centers as needed.

Qualifications

• High School Diploma plus stable and consistent work experience in fast-paced patient or customer care/service roles.
• Bachelor’s Degree, Associate’s Degree, or equivalent clinical certification with at least one year of work experience.
• Proficiency in Microsoft Office Suite and EMR/EHRs/CRMs; strong written and verbal communication required.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols.
• Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16).
• Resolve patient discomfort during treatment using manufacturer guidance and orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns to management or providers.
• Schedule visits, handle checkout and co-pays, and support insurance and billing workflows.
• Keep equipment, medications, and supplies stocked and dispose of used devices and medications properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and handle medical records and charting.
• Maintain training and certifications current and follow HIPAA, OSHA, and healthcare fraud laws.

Skills

Proactive collaborator

Patient-centered professional

Detail-oriented

Education

High School Diploma

Bachelor’s/Associate degree or equivalent clinical certification

Tools

Microsoft Office Suite

EMR/EHRs

CRMs

Job description

Greenbrook Mental Wellness Centers seeks a patient-centered technician to administer TMS and esketamine therapies in our Mission Valley outpatient center, with responsibilities across device setup, monitoring, consent, and patient support.

You will ensure accurate documentation, coordinate scheduling and billing workflows, and maintain training in line with HIPAA and safety standards while traveling to other centers as needed.