Compassionate Medical Assistant & Front Desk Support

Yale New Haven Health; East Haven (CT); On-site; USD 38,000 - 54,000; Full time

Job summary

Yale New Haven Health seeks a Medical Assistant to support physicians with patient care, room patients, and perform clerical, environmental, and organizational tasks. The role includes scheduling, chart management, and guiding patients to utilize practice services.

A patient-centered approach and HIPAA awareness are essential. The position involves administrative duties, infection control, and collaboration with care teams to ensure smooth operations and quality patient experience.

Qualifications

• High School diploma or equivalent required.
• Graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, or certification as CNA/EMT/paramedic.
• Experience: minimum of one year as MA/CNA/EMT/ACA/PCA/Parademic/Phlebotomist; new grads considered.
• Certifications such as CCMA/CMA/AAMA/RMA preferred; BLS preferred.

Responsibilities

• Performs patient care responsibilities as assigned and prepares patients for visits.
• Assists physicians/providers and accompanies patients to exam rooms.
• Performs administrative tasks: handling records, scheduling, and greeting patients.
• Maintains infection control, cleans rooms and instruments, and orders supplies.
• Manages EPIC in-basket and communicates instructions to patients and caregivers.
• Collaborates in quality improvement and patient-centered initiatives.

Skills

Follow directions

Compassionate care

Communication

Education

High School diploma or equivalent

MA certificate program

CNA/EMT/Paramedic

BLS certification (preferred)

Job description

Yale New Haven Health seeks a Medical Assistant to support physicians with patient care, room patients, and perform clerical, environmental, and organizational tasks. The role includes scheduling, chart management, and guiding patients to utilize practice services.

A patient-centered approach and HIPAA awareness are essential. The position involves administrative duties, infection control, and collaboration with care teams to ensure smooth operations and quality patient experience.