Patient Care Technician - Optometry Front Desk

physicianseyecare; Hickory (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Free eyeglasses

Life insurance

Short-term disability

Identity theft protection

Pet insurance

EAP

Paid time off

Commission on sales

Job summary

Physician Eyecare Group is hiring a Doctor Technician responsible for delivering excellent patient service and smooth flow between clinical and retail teams. You will greet patients, assess needs, and explain available products and services while maintaining privacy and accuracy of records.

The role requires an associate degree or certification, 2+ years in customer service, and comfort with technology. Optical experience is a plus, with opportunities for professional growth inside a dynamic

Qualifications

• Associate degree or higher certification, or currently enrolled in a comparable program.
• 2+ years of patient/customer service experience.
• Effective communication with diverse groups.

Responsibilities

• Deliver outstanding patient experiences and support store goals.
• Greet patients, assess needs, and explain products/services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments; assist with order status.
• Maintain patient records securely per HIPAA.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Technology interest

Optical experience

Education

Associate degree or advanced certification

Job description

Physician Eyecare Group is hiring a Doctor Technician responsible for delivering excellent patient service and smooth flow between clinical and retail teams. You will greet patients, assess needs, and explain available products and services while maintaining privacy and accuracy of records.

The role requires an associate degree or certification, 2+ years in customer service, and comfort with technology. Optical experience is a plus, with opportunities for professional growth inside a dynamic