Patient Care Technician, Optical Retail

nowoptics; Erwin (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Paid time off

Sales commission

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service and seamless transition between clinical and retail teams in our on-site store. You will greet patients, explain products and services, schedule appointments, and support problem resolution while maintaining HIPAA-compliant records.

The ideal candidate has 2+ years in customer service, an associate degree or certification, and a passion for patient satisfaction.

Qualifications

• Associate degree or certification beyond high school required or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with diverse groups.

Responsibilities

• Deliver outstanding patient experience, collaborating with team to meet store goals and clinical metrics.
• Greet patients and identify needs, provide information on products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and track pending orders.

Skills

Customer service

Communication

Multitasking

Flexibility

Technology interest

Patient experience

Problem solving

Education

Associate degree or certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service and seamless transition between clinical and retail teams in our on-site store. You will greet patients, explain products and services, schedule appointments, and support problem resolution while maintaining HIPAA-compliant records.

The ideal candidate has 2+ years in customer service, an associate degree or certification, and a passion for patient satisfaction.