Patient Experience Technician

nowoptics; Jacksonville (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Free eyeglasses

Paid time off

Professional development

Commission on sales

Employee Assistance Program

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to be the friendly first touchpoint in our on-site store, delivering outstanding customer service while supporting the clinical to retail transition.

You will greet patients, answer questions about products and services, schedule appointments, and help maintain confidential records in HIPAA-compliant systems. A strong team mindset and interest in optical technology are essential.

Qualifications

• Associate degree or higher certification required.
• 2+ years of customer service experience.
• Able to communicate with a diverse patient base.
• Interest in optical products is a plus.

Responsibilities

• Greet patients and identify needs, guiding them to products and services.
• Schedule and confirm appointments.
• Assist with clinical workflow and data entry.
• Maintain HIPAA-compliant patient records.
• Collaborate with clinicians to ensure smooth transitions.

Skills

Customer service

Communication

Multitasking

Positive attitude

Tech savvy

HIPAA knowledge

Optical experience

Education

Assoc degree

Tools

EHR experience

Point-of-sale systems

Job description

Physicians Eyecare Group is seeking a Doctor Technician to be the friendly first touchpoint in our on-site store, delivering outstanding customer service while supporting the clinical to retail transition.

You will greet patients, answer questions about products and services, schedule appointments, and help maintain confidential records in HIPAA-compliant systems. A strong team mindset and interest in optical technology are essential.